Refund policy

Our Return Policy and Process

You have 30 days from the date of delivery to return your item.

Returns are refunded via store credit in the form of a Make It Good gift card only. Returns are processed within 5-7 business days after your item(s) are delivered to us. Store credits are received after return is assessed per below conditions and processed.

  • Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • Damaged, defective, or incorrect items must be reported within 14 days of delivery.
  • Return drop-offs are not accepted.
  • We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.

We do not provide cash refunds. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached. The following items are considered "Final Sale" and cannot be exchanged in-store:

  • Accessories (i.e. Hats)
  • Shoes
  • Sale Items

Please note: Please ensure to package each order separately. If multiple orders are returned inside a single return package, your return will require additional time to process. You will not receive credit for any non-eligible items returned.

If the product you received is deemed defective, your order is eligible for a new custom order exchange. 

We will fix any mistakes made on behalf of the company.

DEFECTIVE / WRONG PRODUCT RECEIVED

We apologize for the mix-up or product issue and want to ensure you get the right item as quickly as possible! Feel free to send us an email at info@makeitgoodapparel.com to notify us of the issue. Please include your order number, name and email used on the order. Be sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.

For your inconvenience, we will provide you with a 15% off discount code for your next purchase if you received a defective product. Any wrong orders shipped out will be corrected.

FORGOT TO USE DISCOUNT CODE
Unfortunately, our software does not allow us to adjust prices on finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code.

Only ONE discount code may be applied per order.

This applies to Free Shipping discount codes.

We thank you for understanding our policy!